How do I return an item?
All returns must have prior approval. Returns must be shipped in the original carton and received in re-sellable condition to receive credit. Please contact NOF for a "Return Authorization Number," the return shipping address and instructions. Return freight charges are the responsibility of the customer unless prior arrangements have been made.
Items may NOT be sent freight collect and will be refused and no credit will be issued for the merchandise. You must contact NOF within 30 days of receiving merchandise for a return. All returns are subject to a 25%
If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy.